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Optics Jobs

Inside Sales Engineer
Author Last Post

MKS Instruments is the world’s largest photonics company providing innovative solutions and industry-leading product brands to multiple markets. Our combined product portfolio includes Corion®, ILX Lightwave™, New Focus™, Newport, Ophir, Oriel® Instruments, Richardson Gratings™, and Spectra-Physics® Lasers. We provide complete photonic solutions to make, manage and measure light.

The Inside Sales Engineer is responsible for the development and qualification of inbound marketing or web-based leads, ensuring that opportunities are quickly identified and distributed to the appropriate owner for action. Addresses customers’ inbound technical inquiries and provides support. Close transactional sales opportunities directly, ensuring that customer demand is met quickly and effectively. The role requires effective lead follow up, opportunity identification and qualification, and technical and commercial discovery skills. Frequent communication with the customers and prospects, as well as coordination with customer success, field sales, internal product management, project management, engineering, manufacturing and quality resources is required.

Responsible for the development and qualification of inbound leads and customer requests, ensuring that the highest-quality opportunities are shared with the Customer Success and Field Sales teams. Addresses customers’ technical inquiries for assigned product lines. Close sales opportunities in named accounts, ensuring that customer demand is met quickly and effectively. Primary responsibility is to react to customer demand, qualifying and routing leads to appropriate team or closing sale to increase share of wallet. Secondary responsibilities include maintaining accurate CRM database. Ability to understand and knowledgeably represent company’s products is a must. Responsible for meeting assigned sales quota. Works collaboratively in a team environment.


Major Responsibilities:
  • Screen and qualify all inbound leads, converting those with potential to sales opportunities
  • Provide technical support to customers for assigned product lines
  • Successfully convert leads to sales based on MKS benchmarks
  • Understand product capabilities and applications and be able to articulate to prospects
  • Meet assigned productivity standards
  • Manage and maintain order pipeline and opportunities in CRM
Education & Experience:
  • BS degree in Photonics-related field (Physics, Engineering, Applied Science); Advance degree preferred
  • Demonstrated success in a customer-facing role
  • Demonstrated track record of meeting or exceeding sales goals in previous assignments
  • Demonstrated track record of compliance with sales policy and related regulations
Required Skills:
  • Must possess strong initiative, resiliency, organizational and time management skills
  • Open and communicative, stable and reliable, with strong team work spirit
  • Excellent written and oral communication skills
  • Strong negotiation skills
  • Proficient computer, software, and data analysis skills (CRM, Excel, Outlook, Word, Power Point, SAP or equivalent programs)
  • Intellectual curiosity relating to customer needs
Physical Activities:
  • This position requires the ability to occasionally lift office products and supplies, up to 25 pounds. No environmental hazardous or significantly unpleasant conditions (such as in a typical office)

The Company retains the right to change or assign other duties to this position.

Please send resumes and inquiries to Erin.sadowski@newport.com.

 
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The OSSC is a non-profit 501(C)3 tax exempt corporation.
The OSSC does NOT endorse candidates for public office or contribute to political candidates or campaigns.

Updated:  14 April 2019
Added 8 May OSSC Meeting